Yes, most of the products we sell come with a manufacturer’s warranty. The length and details of the warranty vary depending on the product. Please check the warranty information on the product page or contact our customer service team for more details.

CANCELLATION AND RETURN POLICY General Applicability of Policy Cancellation of Products Replacement or Exchange of Products Return Refund General We aim to provide the best customer experience to our Users beginning from placing an order to initiating a return. While transacting on the Our platform, you can expect a hassle-free experience in returning the Product that you have ordered and can rely on us as your preferred shopping destination. This cancellation, replacement, return and refund policy (“Policy”), together with the Terms sets out our procedures and policies in accepting Product cancellation, replacement, return and refund thereof. Applicability of Policy By agreeing to use Our platform and/or initiating a request for purchase of Product(s) on the Our platform, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on the Our platform. Please note that we may from time to time change the terms of the Policy that govern your cancellation, replacement, return and refund of an order for Products on Our platform. Cancellation of Products Orders cannot be cancelled once the package is “Out for Delivery”. You can track your order under ‘My Order’ section of your account on Platform. On receipt of the cancellation request, we will attempt to cancel the order/shipments as long as it is not “Out for Delivery”. You will receive a SMS as soon as the cancellation is accepted and the amount paid towards the order will be initiated in below time line: • Before 2 PM same day refund initiation • Post 2 PM next day refund initiation Replacement or Exchange of Products You may initiate the request for replacement of the Product within 7 days from the time the Product(s) is delivered to you (“Replacement Period”) if: Product is received in a physical damaged condition, to be reported to us within 24 hours of delivery or before activation of products like Mobiles, Tablets, whichever is earlier; Product or parts of the Product or accessory is missing, to be reported to us within 24 hours of delivery or before activation of the products like Mobiles, Tablets, whichever is earlier; All our packages come with "Tamper Evident Void Seals". Please ensure that you do not accept packages where the seal is tampered. Acceptance of a tampered "Void Seal" or a damaged box will automatically disqualify you from any replacement claims for physically damaged/defective products, incorrect product, or missing accessories. You shall keep the Products in its unused, original condition, along with the original invoice/ sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful replacement pick-up. We would accept the request for replacement of such Product subject to the terms of this Policy. If you have received any Product which is subject to replacement in terms of this Policy, we suggest you to immediately register a request in this regard on the Our platform. We will in our sole discretion verify if: (a) the defects and damages in the Products or inaccuracy claimed in such Products are acceptable by us, or (b) such defects, damages or inaccuracy are due to our default, and will accordingly post verification, accept or reject the request for replacement. For such verification, we may request you to send us an unboxing video and images of the damaged, defective or inaccurate Product received with clear timestamp and/or allow our personnel to schedule a call or visit to assess the damage, defect in the Product. Alternatively, you could also share the Brand DOA certificate for us to process replacement. Further to the assessment of the damage or the concern reported in the replacement request, we may in our sole discretion resolve the issue subject to the assessment report, in a manner as we may deem fit. Your replacement will be processed only when the conditions as may be stipulated by us are fulfilled at the time of replacement of such Products, such as the Product to be replaced being provided to us in original condition along with the price tag intact including original packaging of the Product, the serial number/ bar code of the Product matches our records, if Product(s) bought as a combo then Product(s) sent for replacement to be as a complete combo, the brand outer packaging of the Product and all accessories therein shall be intact, no damage having occurred post-delivery of the Product while in your possession etc. You agree that we will not replace any Product: (i) if you have placed the order for a wrong Product model, colour or incorrect Product, (ii) if the Product belongs to non- replacement Product category (iii) if you fail to request replacement/register a complaint in relation to a damaged, defective or inaccurate Product within the Replacement Period (iv) if products like Mobiles, tablets are found activated during investigation. Any damage to the Product caused by your improper use of the Product, or any modification or change to the Product by you the User or a third party or any depreciation in the value for other reasons will not be deem such Product a damaged, defective or inaccurate Product and will not be considered a quality problem. Any decision by us in this regard shall be final and binding. Return You may initiate the request for return of the product within 7 days from date of delivery (Return Period) if: Product ordered is different from what was ordered basis the Product description provided on our Mobiles Platform, to be reported to us within 24 hours of delivery or before activation of products like Mobiles, Tablets, whichever is earlier Product found defective or is not in working condition; to be reported to us within 24 hours of delivery or before activation of the products like Mobiles, Tablets, whichever is earlier'. Product is received in physically damaged condition, to be reported to us within 24 hours of delivery or before activation of the products like Mobiles, Tablets, whichever is earlier. Product or parts of the Product or accessory is missing, to be reported to us within 24 hours of delivery or before activation of the products like Mobiles, Tablets, whichever is earlier. All our packages come with "Tamper Evident Void Seals”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal is tampered. Acceptance of a tampered "Void Seal" or a damaged box will automatically disqualify you from any return claims for physically damaged/defective products, incorrect product, or missing accessories. You shall keep the Products in its unused, original condition, along with the original invoice/ sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We would accept the request for return of such Product subject to the terms of this Policy. If you have received any Product which is subject to return in terms of this Policy, we suggest you to immediately register a request in this regard in our customer care. We will in our sole discretion verify if: (a) the defects and damages in the Products or inaccuracy claimed in such Products are acceptable by us, or (b) such defects, damages or inaccuracy are due to our default, and will accordingly post verification, accept or reject the request for return. For such verification, we may request you to send us an unboxing video and images with clear timestamp of the damaged, defective or inaccurate Product received and/or allow our personnel to schedule a call or visit to assess the damage, defect in the Product. Alternatively, you could also share the Brand DOA certificate for us to process return. Further to the assessment of the damage or the concern reported in the return request, we may in our sole discretion resolve the issue subject to the assessment report, in a manner as we may deem fit. Your return will be processed only when the conditions as may be stipulated by us are fulfilled at the time of return of such Products, such as the Product being return in original condition along with the price tag intact including original packaging of the Product, and the serial number/ bar code of the Product matches our records, if Product(s) bought as a combo should be returned as the complete combo, the brand outer packaging of the Product and all accessories therein, no damage having occurred post-delivery of the Product while in your possession etc. The below product categories are marked as ‘non- returnable’ unless the package received is verified as defective or damaged –Mobile Phone accessories like screen guards, screen protectors and tempered glass. Refund At the time of raising a request for return or cancelling the Products on Our platform, you may seek refund. Such refund will be made to you only in the event the payment has been received by us for the Product. Please be informed that when you opt to cancel or return the Products, upon our verification and assessment of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per the terms of this Policy, will be processed within 48 (forty-eight) hours from the date of us receiving the returned Product back at our warehouse. Your refund will be processed only when the conditions as may be stipulated by us are fulfilled, such as the Product being returned in original condition, along with the price tag intact including original packaging of the Product, the brand outer packaging of the damage or defective or inaccurate Product and all accessories therein is intact. For the sake of abundant clarity, it is clarified that we shall imply appropriate penalty in refund amount in respect of a Product that is deemed ineligible for a full refund based on our verification and assessment. The refund amount will be credited to the original payment mode opted by you. You acknowledge that after initiation of refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider terms and conditions. We do not make any cash refunds. The amount will be refunded to you within 7 (seven) working days into the original mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you. Refund to be made to the User shall not include any amount paid towards shipping charges or any other such charges applicable from time to time. However, in the event a Product has been delivered with a defect or damage (for reasons attributable to, and accepted by us after due verification at its sole discretion) we may refund the shipping charges to you. You will be provided with a refund if you have received a non-returnable Product in a damaged or defective condition subject to verification and examination of the damage or defect of the Product by us.

We offer free shipping on select items or for orders above a certain amount. Check our shipping policy for specific details regarding free shipping eligibility and delivery times.

Yes, our team is happy to assist with technical support for many of the products we sell. Whether it’s setting up a new device, troubleshooting an issue, or providing product recommendations, we’re here to help. You can contact our support team through email, phone, or live chat.

Yes, we offer professional installation services for select home electronics, such as TVs, home theater systems, and smart home devices. Please inquire at the store or contact us online to learn more about our installation options and pricing.

Absolutely! At Electi, we only sell 100% genuine, brand-new products directly from authorized distributors and manufacturers. You can trust that every item you purchase is authentic and reliable.

Yes, we offer flexible financing options through third-party providers. You can choose from monthly installment plans, pay over time, or use other available financing options when checking out.

While our focus is on new, high-quality products, we occasionally offer certified refurbished items. These are thoroughly inspected, tested, and backed by a warranty for peace of mind. Keep an eye on our website for special offers on refurbished electronics.

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